I help healthtech and vertical SaaS companies turn operational chaos into compounding advantage — from 0 to 70-person teams, from €0 to €20M ARR.
I am an operator, not a consultant. I have built customer success functions from scratch, led post-merger integrations, owned P&L, and shipped CRM infrastructure that 70-person teams rely on daily.
When I engage with a company, I bring pattern recognition across healthtech, marketplace, and B2B SaaS — and the judgment to know which lever to pull first.
More about my approachBuilt HubSpot CRM infrastructure from the ground up, led Intercom omnichannel rollout, owned Stripe payment logic and P&L, and authored the city-expansion playbook for CH/DE markets.
Scaled a 15-person CS team to 70+, managed 10,000+ SMB accounts worth €20M ARR, executed a Salesforce → HubSpot migration, and led the CS function through a full merger transition.
Scaled the team from 10 to 30, established Onboarding, Account Management, and Customer Success functions from scratch, and drove NPS improvement of +30 points.
Clarity in two weeks.
A focused deep-dive into your operations, revenue motion, or customer success function. I interview your team, audit your data, and deliver a written report with a prioritised action plan.
Ideal for: Founders pre-Series A/B who want an outside read before hiring a head of ops.
In the room. Hands on.
I join your team for a defined sprint (typically 4–12 weeks) to build, fix, or lead a specific function. I operate as a senior team member — in your tools, in your meetings, accountable for outcomes.
Ideal for: Series A–B companies that need senior execution capacity without a permanent hire.
Ongoing. Strategic.
A retainer relationship where I act as a part-time VP-level operator. Monthly strategy sessions, async support, and a direct line for decisions that matter.
Ideal for: Post-Series B companies that have operational leadership but want external pattern recognition.